Posts tagged separate clothes
DO I HAVE TO SEPARATE MY CLOTHES OR PREPARE THEM IN ANY SPECIAL WAY?

ON MIXED SERVICE ORDERS PLEASE MAKE SURE TO USE THE APPROPRIATE BAG FOR THE APPROPRIATE SERVICE - WHITE BAGS FOR WASH & FOLD, AQUA BAGS FOR WASH & HANG DRY, AND BLACK BAGS FOR DRY CLEANING AND LAUNDER & PRESS. NEED HELP CHOOSING WHICH SERVICE IS RIGHT FOR YOUR ITEMS? CHECK OUT OUR BLOG TO LEARN MORE ABOUT ALL OF OUR SERVICES, OR REACH OUT TO US WITH ANY QUESTIONS.

WE’LL TRY OUR ABSOLUTE BEST TO IDENTIFY WHEN AN ITEM REQUIRES A DIFFERENT SERVICE THAN ORDERED OR REQUESTED BY BAG, BUT WE CANNOT PROMISE THAT WE’LL CATCH 100% OF THE ITEMS.

FOR WASH & FOLD, NO NEED TO SEPARATE CLOTHES BY COLORS. WE’LL TAKE CARE OF THAT FOR YOU.

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WHAT HAPPENS IF YOU FIND DRY CLEANING ITEMS IN MY WASH & FOLD ORDER?

OUR CLEANING TEAM IS PRETTY AMAZING AND THEY DO THEIR ABSOLUTE BEST TO CATCH ITEMS THAT DON’T BELONG IN THE WASHERS AND/OR DRYERS, BUT WE CAN’T GUARANTEE 100% THAT WE’LL FIND EVERYTHING. IT’S SUPER IMPORTANT THAT YOU DON’T INCLUDE ANYTHING IN YOUR WASH & FOLD BAGS/ORDERS THAT CANNOT BE MACHINE WASHED AND DRIED.

IF WE DO FIND DRY CLEANING ITEMS IN YOUR WASH & FOLD ORDER, WE’LL SET THEM ASIDE AND REACH OUT TO YOU BY EMAIL OR TEXT TO ASK HOW YOU WOULD LIKE TO PROCEED AS WE’LL NEED YOUR APPROVAL TO MOVE FORWARD. 😊 IF WE DO NOT HEAR BACK FROM YOU, THE ITEMS IN QUESTION WILL BE RETURNED WITHOUT CLEANING. BUT DON’T WORRY - WE’LL MAKE SEVERAL ATTEMPTS TO REACH YOU TO MAKE SURE WE GET EVERYTHING RIGHT!

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