OUR CLEANING TEAM IS PRETTY AMAZING, AND THEY DO THEIR ABSOLUTE BEST TO CHECK ITEMS FOR STAINS AND PRE-TREAT THEM BEFORE WASHING YOUR ORDER. BUT ... WE CAN’T GUARANTEE 100% THAT WE’LL CATCH EVERYTHING. SO TO MAKE SURE A STAIN IS TREATED, YOU CAN GIVE US A HEADS UP IN 1 OF 2 WAYS. 😉
SEPARATE YOUR STAINED ITEM(S) IN A BAG INSIDE OF YOUR WASH & FOLD OR WASH & HANG DRY BAG WITH A NOTE ABOUT THE STAINS.
LEAVE US A NOTE ABOUT THE STAINED ITEM(S) WHEN PLACING YOUR ORDER ONLINE OR IN THE APP. IN THE ORDER PREFERENCES SCREEN, JUST CLICK/TAP THE “ADD SPECIAL ORDER INSTRUCTIONS” BUTTON.
ONE MORE THING! DON’T FORGET TO DEAL WITH STAINS QUICKLY. THE LESS TIME A STAIN HAS TO SOAK IN, THE EASIER IT WILL BE TO REMOVE!
Read MoreYES! OUR DRIVERS ARE HAPPY TO ADD A NEW PICKUP WITH EACH DELIVERY. AND, IF IT MAKES YOUR LIFE EASIER, WE’LL EVEN DROP OFF AN EXTRA LAUNDRIFY BAG TO HELP KEEP THINGS MOVING ALONG STRESS-FREE.
Read MoreDO YOU OFFER A LAUNDRY SUBSCRIPTION PLAN?
YES! LAUNDRIFY x THE BAG IS A MONTHLY LAUNDRY SUBSCRIPTION SERVICE WHICH OFFERS WEEKLY OR BI-WEEKLY PICKUPS, PRICED BY THE BAG.
WHAT ITEMS CAN GO IN THE BAG?
EVERYDAY LAUNDRY LIKE SHIRTS, TEES, PANTS, SHORTS, SOCKS, UNDERWEAR, AND YES … EVEN SHEETS, AND TOWELS. ALL ITEMS WILL BE MACHINE WASHED, MACHINE DRIED, AND HAND FOLDED.
WHAT ITEMS SHOULD NOT GO IN THE BAG?
ITEMS THAT NEED TO BE AIR DRIED, DRY CLEANED OR LAUNDERED & PRESSED.
HOW MUCH FITS IN THE SMALL BAG?
ABOUT 2 LOADS OF LAUNDRY OR APPROXIMATELY 20-25 POUNDS.
HOW MUCH FITS IN THE LARGE BAG?
ABOUT 4 LOADS OF LAUNDRY OR APPROXIMATELY 35-40 POUNDS.
WHAT IS THE STANDARD TURNAROUND TIME?
LAUNDRIFY X THE BAG IS A 24 HOUR TURNAROUND TIME. IF WE PICK UP YOUR ORDER IN THE MORNING, YOU’LL GET IT BACK THE NEXT MORNING / IF WE PICK UP YOUR ORDER IN THE EVENING, YOU’LL GET IT BACK THE NEXT EVENING.
HOW MUCH DOES LAUNDRIFY X THE BAG COST?
A SMALL BAG PICKED UP, CLEANED, AND DELIVERED EVERY TWO WEEKS IS $60 / EVERY WEEK IS $115.
A LARGE BAG PICKED UP, CLEANED, AND DELIVERED EVERY TWO WEEKS IS $110 / EVERY WEEK IS $200.
ARE THERE ANY ADDITIONAL FEES?
NOPE, THE MONTHLY PRICE OF THE BAG IS THE WHOLE ENCHILADA. NOTHING ADDITIONAL AT ALL.
WHAT HAPPENS IF I NEED ADDITIONAL PICKUPS BEYOND THE PLAN I SELECTED?
NO PROBLEM. YOU CAN PLACE ADDITIONAL ORDERS AT OUR STANDARD WASH & FOLD PRICE PER POUND.
WHEN DO I GET CHARGED FOR MY SUBSCRIPTION PLAN?
WHEN YOU OPT INTO A SUBSCRIPTION PLAN (ONLINE OR IN THE APP), THE CARD IN YOUR ACCOUNT WILL BE CHARGED FOR YOUR FIRST MONTH OF SERVICE. DON’T WORRY - YOU’LL BE ASKED TO CONFIRM THAT YOU WANT TO OPT IN BEFORE YOUR CARD IS CHARGED.
IS THERE A LONG TERM COMMITMENT?
NO, THERE IS NO LONG TERM COMMITMENT. ALL SUBSCRIPTION PLANS ARE MONTHLY AND CAN BE CANCELED UP TO THE DAY BEFORE YOUR MONTHLY RENEWAL.
HOW DO I CANCEL MY MONTHLY SUBSCRIPTION PLAN?
NEED TO CANCEL? NO WORRIES. JUST OPT OUT ONLINE OR IN THE APP BY THE DAY BEFORE YOUR MONTHLY RENEWAL.
Read MoreDRY CLEANING IS A CLEANING PROCESS THAT DOESN’T USE WATER. SURE, THAT SHOULD MAKE SENSE GIVEN THE NAME, RIGHT? BUT (PLOT TWIST) DRY CLEANING STILL USES LIQUID SOLVENTS TO CLEAN YOUR CLOTHES. SO, WHAT EXACTLY SHOULD BE DRY CLEANED? ANY FABRICS THAT CAN SHRINK, DISTORT, OR LOSE COLOR WHEN SATURATED WITH WATER (THINK CERTAIN WOOLS, SILKS, LINENS, AND MANY SYNTHETICS). ANY ITEMS THAT HAVE DELICATE BUTTONS OR EMBELLISHMENTS AND REQUIRE SPECIAL CARE (HELLO SEQUINS AND LACE). AND, ANY STRUCTURED PIECES LIKE NECKTIES OR BLAZERS WITH SHOULDER PADS.
MACHINE CLEAN | MACHINE DRY | PRESS | HANG OR FOLD
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