Posts tagged pickup
CAN I REQUEST A SPECIFIC TIME WITHIN THE PICKUP/DELIVERY WINDOWS?

UNFORTUNATELY, WE CANNOT GUARANTEE AN EXACT TIME FOR YOUR PICKUP OR DELIVERY WITHIN OUR WINDOWS. OUR ROUTES ARE OPTIMIZED BASED ON LOCATION, ALLOWING US TO KEEP OUR COSTS DOWN AND OUR PICKUP AND DELIVERY SERVICE FREE. 🙌

BUT, GOOD NEWS ... YOU DON’T HAVE TO BE HOME FOR A PICKUP OR DELIVERY. YOU’LL JUST NEED TO LET US KNOW WHERE YOU WOULD LIKE US TO PICKUP AND DELIVER YOUR ITEMS BY LOGGING INTO YOUR ACCOUNT, AND ADDING A NOTE TO YOUR PROFILE UNDER THE ADDRESS SECTION (AT MY BUILDING, OUTSIDE MY APARTMENT DOOR, ETC.). REMEMBER TO CHOOSE A PLACE WHERE YOU KNOW YOUR ITEMS WILL BE SAFE AND SECURE, AS LAUNDRIFY CAN ONLY BE RESPONSIBLE FOR YOUR CLOTHES WHEN THEY ARE IN OUR CARE.

STILL NEED A WINDOW THAT’S BETTER FOR YOU? REACH OUT TO US AND WE’LL SEE IF WE CAN GET SOMEONE OUT THERE. IF WE CAN’T GET ONE OF OUR OWN DRIVERS, WE CAN ALSO WORK TO GET YOU SCHEDULED WITH ONE OF OUR PICKUP/DELIVERY PARTNERS. JUST A HEADS UP - THERE WILL BE A FEE TO SCHEDULE A SPECIAL TRIP AND COVER THE DRIVER COSTS.

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IT’S MY FIRST LAUNDRIFY PICKUP - WHAT DO I PUT MY CLOTHES IN?

YOU CAN GIVE US YOUR CLOTHES IN ANY BAG. OF COURSE, WE RECOMMEND A REUSABLE BAG (ECO-FRIENDLY!). WE’LL WASH IT FOR YOU AND RETURN IT WITH YOUR CLEAN CLOTHES INSIDE YOUR NEW LAUNDRIFY BAG. DON’T HAVE A REUSABLE BAG? A GARBAGE BAG WORKS WELL AND WE’LL MAKE SURE WE RECYCLE OR REUSE IT AFTER.

ON MIXED ORDERS, MAKE SURE TO SEPARATE YOUR WASH & FOLD FROM YOUR DRY CLEANING AND LAUNDER & PRESS AND PLACE IN SEPARATE BAGS.

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