NOPE. YOU DON’T HAVE TO BE HOME. YOU’LL JUST NEED TO LET US KNOW WHERE YOU WOULD LIKE US TO PICKUP AND DELIVER YOUR ITEMS BY LOGGING INTO YOUR ACCOUNT, AND ADDING A NOTE TO YOUR PROFILE UNDER THE ADDRESS SECTION (AT MY BUILDING FRONT DESK, OUTSIDE MY APARTMENT DOOR, ETC.). REMEMBER TO CHOOSE A PLACE WHERE YOU KNOW YOUR ITEMS WILL BE SAFE AND SECURE, AS LAUNDRIFY CAN ONLY BE RESPONSIBLE FOR YOUR CLOTHES WHEN THEY ARE IN OUR CARE.
Read MoreUNFORTUNATELY, WE CANNOT GUARANTEE AN EXACT TIME FOR YOUR PICKUP OR DELIVERY WITHIN OUR WINDOWS. OUR ROUTES ARE OPTIMIZED BASED ON LOCATION, ALLOWING US TO KEEP OUR COSTS DOWN AND OUR PICKUP AND DELIVERY SERVICE FREE. 🙌
BUT, GOOD NEWS ... YOU DON’T HAVE TO BE HOME FOR A PICKUP OR DELIVERY. YOU’LL JUST NEED TO LET US KNOW WHERE YOU WOULD LIKE US TO PICKUP AND DELIVER YOUR ITEMS BY LOGGING INTO YOUR ACCOUNT, AND ADDING A NOTE TO YOUR PROFILE UNDER THE ADDRESS SECTION (AT MY BUILDING, OUTSIDE MY APARTMENT DOOR, ETC.). REMEMBER TO CHOOSE A PLACE WHERE YOU KNOW YOUR ITEMS WILL BE SAFE AND SECURE, AS LAUNDRIFY CAN ONLY BE RESPONSIBLE FOR YOUR CLOTHES WHEN THEY ARE IN OUR CARE.
STILL NEED A WINDOW THAT’S BETTER FOR YOU? REACH OUT TO US AND WE’LL SEE IF WE CAN GET SOMEONE OUT THERE. IF WE CAN’T GET ONE OF OUR OWN DRIVERS, WE CAN ALSO WORK TO GET YOU SCHEDULED WITH ONE OF OUR PICKUP/DELIVERY PARTNERS. JUST A HEADS UP - THERE WILL BE A FEE TO SCHEDULE A SPECIAL TRIP AND COVER THE DRIVER COSTS.
Read MoreCAN MY PICKUP AND DROP OFF LOCATIONS BE DIFFERENT?
YES, ABSOLUTELY! AS LONG AS BOTH LOCATIONS ARE WITHIN OUR SERVICE AREA.
Read MoreNo worries, we understand. You can always cancel or reschedule your pickup up free of charge up to 30 minutes before your requested window start time. If you do cancel or reschedule after this time, unfortunately we’ll have to charge a last-minute cancel fee of $9.95 to cover our costs.
Read MoreOf course! You can always reschedule or cancel your pickup or delivery free of charge up to 30 minutes before your requested window start time. If you do reschedule or cancel after this time, unfortunately we’ll have to charge a last-minute reschedule fee of $9.95 to cover our costs.
Read MoreWe’ve set up reminder texts for the day before your pickup or delivery to help make sure you don’t forget, but we get it – things happen. We’ll help you get rescheduled when it works for you.
Unfortunately, if you do happen to miss another pickup or delivery, we’ll have to charge a missed pickup/delivery fee of $9.95 to cover our costs.
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